DALLAS, June 07, 2016 — Wingstop, Inc. (NASDAQ:WING), the award-winning wing concept with more than 900 locations worldwide, today debuted a multi-channel social ordering platform that allows fans to conveniently place orders via Twitter and Facebook Messenger. With this first-of-its-kind, dual-platform conversational technology, customers can start an order, customize it to include multiple flavors and sides from Wingstop’s full menu, and enjoy easy check-out without ever leaving their preferred social media channel.
Photos accompanying this announcement are available at http://www.globenewswire.com/NewsRoom/AttachmentNg/9a636049-df43-41b4-9af0-35adacfc179d
Starting today, it’s as easy as tweeting “order” or “#order” to @Wingstop or simply direct messaging Wingstop via the latest version of Facebook Messenger for wing lovers to begin the ordering process. Once initiated, Wingstop will transition the user to a private conversation to complete the order. During the order, guests will be provided with their nearest Wingstop location and estimated pick-up time. No profile set-up or previous engagement with the brand is required to get in on the sauced-and-tossed ordering action. The platform also allows Wingstop to provide real-time responses to commonly-asked questions regarding topics like allergy and nutritional information, flavor descriptions and other menu details.
“Wingstop is social to the core – committed to building personal connections and engaging with our highly passionate customer base wherever they live, work and play,” said Flynn Dekker, Chief Marketing Officer for Wingstop. “Wingstop has always engaged with consumers who talk about their cravings for our wings on social media. Now, we are giving those same fans a convenient way to place orders via social media right from their phones, tablets or even watches. This unprecedented launch is the next step in our ongoing commitment to give customers a simpler, more immersive digital ordering experience.”
Powered by Conversable, Inc., the leading SaaS platform for creating intelligent, conversational commerce and messaging experiences for brands, Wingstop is the first brand to launch a multi-channel commerce platform on both Twitter and Facebook Messenger simultaneously, and has plans to extend the social ordering experience to other social platforms in the future. This new enterprise platform expands Wingstop’s existing digital ordering capabilities by introducing an interactive ordering experience into social media platforms where Wingstop fans are already engaged.
“Digital ordering continues to contribute to Wingstop’s rapid growth, with online orders representing more than 15% of our business today,” said Stacy Peterson, Chief Information Officer for Wingstop. “Our partnership with Conversable represents a natural evolution of our digital ordering platform, so we are excited to launch the capability, reach even more consumers and continue leveraging technology to build a seamless brand experience.”
Social ordering is the latest extension of Wingstop’s preexisting digital ordering platforms. Guests can also order online at order.wingstop.com and via the Wingstop app, available from Apple’s App Store and Google Play.
“Wingstop’s Millennial audience is at the forefront of the messaging trend, and our platform is enabling them to meet their customers in the channels where they already are, to better reach and serve their needs,” said Ben Lamm, Conversable CEO and co-founder. “We are thrilled to launch our conversational commerce solution with Wingstop, a brand that is leading the restaurant industry in innovation and delivering the best in-channel experience for its customers.”
Wingstop’s revolutionary social ordering platform is currently live and active.
Founded in 1994 and headquartered in Dallas, Texas, Wingstop Inc. (NASDAQ:WING) operates and franchises 900 restaurants across the United States, Mexico, Singapore, the Philippines, Indonesia, and the United Arab Emirates. The Wing Experts’ menu features classic and boneless wings with 11 bold, distinctive flavors including Original Hot, Cajun, Atomic, Mild, Teriyaki, Lemon Pepper, Hawaiian, Garlic Parmesan, Hickory Smoked BBQ, Louisiana Rub and Mango Habanero. Wingstop’s wings are always cooked to order, sauced and tossed and served with a variety of house-made sides including Wingstop’s hand-cut, seasoned fries. For more information visit www.wingstop.com or www.wingstopfranchise.com. Become a fan of Wingstop by visiting facebook.com/wingstop or twitter.com/wingstop.
Founded by Andrew Busey and Ben Lamm, pioneers of some of the industry’s most important social media and web technologies, Conversable is the leading SaaS platform for creating intelligent, conversational messaging experiences for customer self-service, conversational commerce, and on-demand content via major messaging and voice applications. Learn more about Conversable at https://conversable.com.
MEDIA CONTACT Wingstop: Seth Grugle, ICR 646-277-1272 [email protected] Conversable: Jennifer Sinski, Giant Noise 512-382-9017 [email protected]